Shipping Policy

At Trastienda Machete, we understand that the safe and timely delivery of your artwork is of utmost importance. We partner with reliable external shipping services to ensure your artwork reaches you in excellent condition. While we entrust the shipping process to these professionals, we are committed to providing the best possible support and assistance to resolve any shipping-related issues that may arise.

Shipping Partners:

We work with trusted and experienced shipping partners to deliver your artwork securely and efficiently. Our partners are carefully selected to ensure the safe handling and transportation of valuable artworks.

Shipping Times:

Shipping times may vary depending on your location and the specific artwork you've purchased. We provide estimated delivery times on each product page for your reference. Please note that unexpected delays, such as customs clearance or extreme weather conditions, may occasionally impact delivery times. Rest assured that we will do everything within our control to minimize such delays.

Shipping Costs:

Shipping costs are calculated based on factors such as the size, weight, and destination of your artwork. You can find detailed shipping cost information during the checkout process. Any applicable customs duties or taxes are the responsibility of the buyer.

Tracking Your Shipment:

Once your artwork is shipped, you will receive a tracking number to monitor its progress. You can use this tracking information to stay informed about the status of your delivery.

Problem Resolution:

In the rare event that you encounter any issues with your shipment, please don't hesitate to reach out to our customer support team. We will promptly assist you in resolving any problems, including tracking down your artwork, initiating investigations with our shipping partners, or arranging for a replacement or refund, if necessary.

Shipping Insurance:

For added peace of mind, we offer shipping insurance options for your artwork. This ensures that you are financially protected in case of any unforeseen circumstances during transit. Please contact our customer support team to discuss insurance options.

We are dedicated to providing a seamless and satisfying art-buying experience. While we partner with external shipping services, our commitment to resolving any issues and ensuring your artwork's safe arrival remains unwavering.

If you have any questions or concerns about our shipping policy or your specific order, please don't hesitate to contact us. Your satisfaction is our top priority.

Thank you for choosing Trastienda Machete for your art collection!